ITIL 4 Foundation Practice Exam 2025 - Free ITIL 4 Practice Questions and Study Guide

Operational technology refers to hardware and software systems that are specifically designed to monitor and control physical processes, typically within industrial environments. This includes a wide range of devices and systems, such as sensors, control systems, and automation technologies, which are designed to manage operations and ensure efficient and safe execution of physical tasks.

The primary focus of operational technology is on interacting with physical equipment and machinery, making it integral to sectors like manufacturing, utilities, and transportation. Effective operational technology is crucial for optimizing production processes, enhancing reliability, and improving safety in environments where physical processes are predominant.

While the other options mention hardware, software, and systems relevant to communication, financial performance, or service management, they do not accurately capture the essence of operational technology, which is fundamentally about the intersection of technology and the physical world.