ITIL 4 Foundation Practice Exam 2026 - Free ITIL 4 Practice Questions and Study Guide

The term specification in service management refers to a documented description of properties of a service or product. This specification serves as a crucial reference that outlines the characteristics, requirements, functionalities, and constraints related to a service or product. It ensures that all stakeholders have a clear understanding of what to expect, aids in the development and delivery processes, and serves as a foundation for quality assurance, testing, and service validation.

In the context of ITIL 4, specifications help maintain consistency and control over service offerings, ensuring that they align with organizational objectives and customer expectations. By defining these properties comprehensively, organizations can better manage resources, assess risks, and implement enhancements based on well-documented criteria. This ultimately leads to more effective service management and improved outcomes for users.