ITIL 4 Foundation Practice Exam 2025 - Free ITIL 4 Practice Questions and Study Guide

The role of a service owner is fundamentally about accountability for a specific service throughout its lifecycle. This includes not only the delivery of that service but also the alignment of the service with the needs of the business and its customers. The service owner ensures that the service achieves its expected outcomes effectively, efficiently, and in a manner that satisfies stakeholder requirements.

This responsibility includes managing performance, overseeing any necessary improvements, and ensuring that the service meets agreed-upon standards and agreements. The service owner plays a crucial role in communicating with stakeholders, understanding the service's requirements, and ensuring that it adapts to changing business contexts. By being accountable, the service owner acts as a vital link between the service and its users, fostering a proper understanding of how the service fits within the larger service portfolio of the organization.