ITIL 4 Foundation Practice Exam 2025 - Free ITIL 4 Practice Questions and Study Guide

The dimension of service management that focuses on the structure and management of organizations and people is Organizations and People. This dimension encompasses the roles, responsibilities, culture, and governance mechanisms that define how an organization operates and collaborates internally and externally.

In the context of ITIL 4, Organizations and People highlights the importance of having a well-defined organizational structure that enables effective communication and clear responsibilities. This dimension also emphasizes the need for a culture that fosters collaboration, continuous improvement, and an environment where people can thrive and contribute to the service value co-creation.

Understanding this dimension is crucial for ensuring that the workforce is adequately skilled, motivated, and aligned with the organizational goals, which ultimately contributes to delivering value to customers and stakeholders. The other options focus on different aspects of service management, such as technologies, service value systems, or relationships, but do not specifically address the organizational structure and human elements.