ITIL 4 Foundation Practice Exam 2026 - Free ITIL 4 Practice Questions and Study Guide

The three main categories of management practices are General, Service, and Technical. This classification helps organizations to better understand and implement practices that are essential for effective service management.

The General practices refer to a broader set of principles and processes that support various aspects of management across IT and business areas. They provide a foundational framework that can be adapted and utilized within different organizational contexts.

Service practices are specifically focused on managing value delivery through service offerings. These practices are vital for ensuring that services meet the needs of customers while aligning with business objectives.

Technical practices encompass the specialized methods and techniques necessary for the efficient delivery and management of technology services. These practices include application management, deployment management, and infrastructure management, which enable organizations to leverage technology effectively.

The combination of these three categories provides a comprehensive approach to managing IT services, ensuring that organizations can achieve their objectives while delivering value to their customers.