ITIL 4 Foundation Practice Exam

In the ITIL framework, what is an "output"?

1. A tangible or intangible deliverable of an activity

2. A measure of what is achieved by a service

3. A test implementation in a live environment

4. The practice of managing organizational resources

The correct answer is: A tangible or intangible deliverable of an activity

In the context of the ITIL framework, an "output" is defined as a tangible or intangible deliverable of an activity. This means that after an activity is performed, the result can take the form of a physical item (like a report or software) or a non-physical outcome (such as increased knowledge or customer satisfaction). Outputs are crucial in the service value system because they contribute to the creation of value for stakeholders and are essential for improving services and processes within an organization. The other options refer to different concepts within ITIL. For example, a measure of what is achieved by a service pertains more to performance metrics and results rather than to specific deliverables of an activity. A test implementation in a live environment refers to a pilot or trial phase, an action rather than a deliverable. Lastly, the practice of managing organizational resources relates to resource management and strategic planning rather than the direct outcomes of specific activities.