ITIL 4 Foundation Practice Exam

The guiding principle 'Collaborate and promote visibility' advocates for which outcome?

1. Isolated departmental decisions

2. Improved results through boundary-crossing teamwork

3. Reduced need for communication

4. Greater autonomy for departments

The correct answer is: Improved results through boundary-crossing teamwork

The guiding principle 'Collaborate and promote visibility' strongly emphasizes the importance of teamwork and transparency across different departments and teams within an organization. This principle encourages individuals and teams to work together more effectively, breaking down silos that might exist between various functions. When collaboration is fostered, it leads to improved results because diverse perspectives and expertise can be leveraged to address complex problems. By promoting visibility, stakeholders can access the necessary information and insights, which enhances understanding and coordination, thus improving overall organizational performance. Teams can share knowledge and resources, leading to innovative solutions that might not arise from isolated efforts. In this context, believing that collaboration enhances outcomes directly aligns with the idea that improved results come from boundary-crossing teamwork where individuals are encouraged to engage and interact across departmental lines. This principle aligns with broader IT service management practices, emphasizing the need for synergy and shared goals among different teams to achieve common objectives.