ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What activity does 'modelling' refer to?

Reviewing performance metrics
Creating, maintaining, and utilizing models
Conducting employee training sessions
Implementing financial budgets

The correct answer is: Creating, maintaining, and utilizing models

The activity referred to as 'modelling' encompasses the process of creating, maintaining, and utilizing models that represent various aspects of an organization’s services, processes, or functions. Models can serve as valuable tools for understanding relationships, predicting outcomes, and optimizing performance. In the context of ITIL, effective modelling allows organizations to visualize complex systems and improve decision-making. It is through these models that an organization can analyze current and future scenarios, which is crucial for effective service management and enhancement. Other options focus on specific tasks that are not directly related to the broad concept of 'modelling'. Reviewing performance metrics relates to assessing outcomes rather than creating representations of systems. Conducting employee training sessions pertains to developing skills and knowledge, while implementing financial budgets involves financial planning and control, neither of which aligns with the overarching concept of modelling.