ITIL 4 Foundation Practice Exam

What aspect of ITIL does organizational velocity primarily influence?

1. Quality and safety of services

2. Compliance and audit processes

3. Cost management practices

4. Employee satisfaction levels

The correct answer is: Quality and safety of services

Organizational velocity primarily influences the quality and safety of services. This concept refers to the speed and efficiency with which an organization can deliver services and adapt to changing requirements. A higher organizational velocity means that services can be developed, deployed, and improved more rapidly, directly impacting their quality. When an organization enhances its ability to respond quickly to customer needs and market changes, it can implement effective practices that ensure services are not only delivered promptly but also maintain high quality and meet safety standards. This agility allows teams to identify and rectify issues more swiftly, implement continuous improvement practices, and ensure that customer expectations are consistently met, which is vital for maintaining quality in service delivery. Other aspects like compliance, cost management, and employee satisfaction may be influenced indirectly by organizational velocity, but the primary focus is on ensuring that the services provided are of high quality and safe for users.