ITIL 4 Foundation Practice Exam

What aspect of technology does the infrastructure and platform management practice monitor?

1. The development of new technology standards

2. Technology solutions including those from third parties

3. The competitive landscape of IT services

4. The repair processes for older devices

The correct answer is: Technology solutions including those from third parties

The infrastructure and platform management practice is primarily concerned with the monitoring and management of technology solutions, which encompasses both internal systems and those sourced from third-party providers. This practice ensures that all components of the infrastructure and platforms operate effectively and efficiently, supporting the overall service delivery and business needs. By focusing on technology solutions, the practice aims to oversee the performance, security, and compliance of hardware, software, and networking components, as well as the integration of external services or products. This holistic approach not only helps in maintaining optimal functionality but also in mitigating risks associated with third-party solutions and ensuring they align with organizational goals. The other options, while related to some aspects of the technology landscape, do not encapsulate the direct focus of infrastructure and platform management. The development of new technology standards pertains more to governance and strategic planning rather than operational monitoring. Similarly, understanding the competitive landscape of IT services involves market analysis rather than direct management of technology solutions. Lastly, while repair processes are important for maintenance, they do not reflect the broader scope of monitoring technology solutions effectively. Hence, the emphasis on technology solutions, particularly from third parties, underscores the critical role of this practice in contemporary IT management.