ITIL 4 Foundation Practice Exam

What characterizes a standard change?

1. A change requiring extensive documentation and review

2. A low-risk change that is pre-authorized and well understood

3. A type of change that is implemented after a detailed risk assessment

4. A change that needs additional permissions for execution

The correct answer is: A low-risk change that is pre-authorized and well understood

A standard change is characterized as a low-risk change that is pre-authorized and well understood. This type of change is routine, typically involves minimal risk, and follows a defined procedure or set of guidelines that have been established over time. Since it is pre-authorized, standard changes do not need to go through the same approval processes as other types of changes, which streamlines implementation and improves efficiency within IT service management. In practical terms, standard changes are commonly used for repetitive tasks that have a proven track record of success, such as software updates or hardware replacements that have been standardized across an organization. This previous understanding and pre-authorization makes it easier for teams to execute these changes without unnecessary delays, ensuring that services can be maintained effectively. Other options describe characteristics that align more closely with other change types, such as changes requiring extensive documentation and review, which involve more significant risk assessment and approval processes.