ITIL 4 Foundation Practice Exam

What could be considered a component of a best practice?

1. A unique internal policy

2. A procedure that has been validated by empirical results

3. A suggestion made by one individual

4. A theoretical framework with no practical application

The correct answer is: A procedure that has been validated by empirical results

A procedure that has been validated by empirical results is considered a component of a best practice because it demonstrates effectiveness and reliability in real-world scenarios. Best practices are typically derived from experiences, studies, and proven outcomes that show a method’s ability to produce desired results consistently. In best practice frameworks, empirical validation means that the procedure has not only been implemented but has also produced measurable success, making it a robust guideline that others can adopt. Such a validation process provides assurance that the method works under certain conditions and can improve efficiency, quality, or outcomes within various contexts. On the other hand, other options do not meet the criteria for best practices as effectively. A unique internal policy may be specific to an organization and lacks widespread validation, while a suggestion made by one individual does not have sufficient empirical support to be considered a best practice. Additionally, a theoretical framework with no practical application does not translate theoretical concepts into actionable and validated practices, rendering it ineffective as a best practice.