ITIL 4 Foundation Practice Exam

What does a business case provide?

1. A detailed project schedule

2. Justifications regarding costs, benefits, options, and risks

3. A summary of stakeholder opinions

4. An analysis of competitors

The correct answer is: Justifications regarding costs, benefits, options, and risks

A business case serves as a crucial document that outlines the justifications for undertaking a project or initiative. It provides a comprehensive evaluation of the costs, benefits, potential options, and associated risks that come with the proposed project. This approach enables decision-makers to weigh the viability and feasibility of the project, ensuring that resources are allocated effectively and strategically. The detailed rationale given in a business case helps stakeholders to understand the value proposition of the project, guiding them to make informed decisions. It typically includes financial metrics, qualitative benefits, and risks that could impact the project, thereby facilitating a robust decision-making process. While project schedules, stakeholder opinions, and competitor analyses can also be important to understand the project landscape, they do not capture the full breadth of justifications that a business case aims to provide. A project schedule focuses on timelines and deliverables, stakeholder opinions might reflect individual perspectives without the financial and risk assessments, and competitor analysis is more concerned with external factors rather than justifying a specific project or investment.