ITIL 4 Foundation Practice Exam

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What does a post-implementation review (PIR) evaluate?

The current status of products and services
The success of a change and improvement opportunities
The effectiveness of organizational resources
The alignment of the organization's vision

The correct answer is: The success of a change and improvement opportunities

A post-implementation review (PIR) evaluates the success of a change and identifies improvement opportunities following the implementation of a project or change initiative. Its primary purpose is to assess whether the change met its objectives and delivered the expected benefits. This involves analyzing performance data, gathering feedback from stakeholders, and determining if the desired outcomes were achieved. Furthermore, the PIR serves as a critical learning tool for organizations, allowing teams to identify any areas of improvement not only for the specific change but also for future changes. By focusing on the success and areas for enhancement, organizations can refine their processes and decision-making, ensuring continuous improvement in their service management practices. This aligns with the principles of ITIL 4, which emphasize delivering value and fostering a culture of learning and improvement within organizations.