ITIL 4 Foundation Practice Exam

What does a release refer to in IT service management?

1. A new strategy for project management

2. A version of a service or configuration item that is made available for use

3. An internal document outlining team roles

4. A summary of project budgets

The correct answer is: A version of a service or configuration item that is made available for use

In IT service management, a release specifically refers to a version of a service or configuration item that is made available for use. This concept is fundamental within the release management practice, which ensures that new and changed services and features are deployed into production efficiently and effectively while minimizing risks. When a release is deployed, it signifies that the service or configuration item has undergone necessary testing and validation, meeting the defined requirements and quality criteria. This process typically involves not only the introduction of new features but also updates and enhancements to existing services, with the goal of improving overall service quality and user experience. Understanding this definition is critical for managing and implementing changes within IT services, as it underscores the importance of careful planning, coordination, and communication involved in releasing new or modified services to users.