ITIL 4 Foundation Practice Exam

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What does a workaround aim to achieve?

A full resolution of an incident or problem
A temporary solution that reduces impact until resolution is available
An immediate implementation of a new policy
A documentation process for tracking incidents

The correct answer is: A temporary solution that reduces impact until resolution is available

A workaround is designed to provide a temporary solution that helps to reduce the impact of an incident until a full resolution can be implemented. In the context of IT service management, when incidents occur, it is often crucial to maintain service continuity and minimize disruption for users. Workarounds allow organizations to address the symptoms of a problem without necessarily solving the underlying issue immediately. This approach is particularly valuable in situations where a full resolution may take time to develop or implement. By utilizing a workaround, the organization can alleviate user frustrations, maintain productivity, and ensure that services can continue to operate, all while working towards a more permanent solution. Other options represent different concepts that do not align with the purpose of a workaround. A full resolution is the goal but not what a workaround provides. Immediate implementation of a new policy and documentation processes for tracking incidents pertain to different aspects of IT service management that do not directly relate to the intended function of a workaround.