ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What does DevOps aim to improve within organizations?

The speed of service outages
The flow of value to customers
The reduction of service costs only
The complexity of IT infrastructure

The correct answer is: The flow of value to customers

DevOps aims to improve the flow of value to customers by fostering a culture of collaboration between development and operations teams. The primary focus of DevOps is to enhance the delivery of software and services to end-users, ensuring they receive incremental value more quickly and effectively. This methodology encourages continuous integration, continuous delivery, and frequent feedback loops, which streamline processes and enhance responsiveness to customer needs. By breaking down silos and encouraging shared responsibility, DevOps practitioners work to deliver features, updates, and fixes more rapidly. This ultimately leads to better quality products and services, improved customer satisfaction, and faster time-to-market. The emphasis on value flow underscores the importance of aligning IT initiatives with business objectives, ensuring that all processes are geared towards delivering tangible benefits to the customer. While DevOps practices may also help address service costs and complexities in the IT infrastructure, these aspects are more about enabling efficient operations rather than the primary aim. The core mission is indeed centered around enhancing the flow of value to customers.