ITIL 4 Foundation Practice Exam

What does 'error control' primarily involve?

1. Identifying and eliminating bugs

2. Managing known errors through problem management

3. Monitoring service performance for flaws

4. Establishing quality assurance processes

The correct answer is: Managing known errors through problem management

'Error control' primarily involves managing known errors through problem management. In ITIL practices, error control is focused on understanding and addressing known errors that can impact service delivery. This process ensures that organizations can systematically identify, document, and manage existing issues so that they can be effectively resolved or worked around. Through problem management, the organization aims to minimize the impact of known errors by implementing workarounds while striving to resolve the root causes of incidents. This systematic approach helps maintain service stability and reliability. Organizations prioritize addressing these known errors efficiently, often utilizing a structured database to track and manage them, ensuring that they can be communicated throughout the organization and addressed with appropriate urgency. In contrast, the other options reference important concepts but do not specifically capture the essence of error control. Identifying and eliminating bugs relates more closely to software development practices rather than the broader scope of managing known errors. Monitoring service performance for flaws is a part of service management but does not focus on existing known errors. Establishing quality assurance processes pertains to ensuring quality standards are met and doesn't specifically address the management of errors within the service lifecycle.