ITIL 4 Foundation Practice Exam

What does IT infrastructure encompass?

1. Only hardware and software

2. Only networks and facilities

3. All hardware, software, networks, and facilities required for IT services

4. Only service management practices

The correct answer is: All hardware, software, networks, and facilities required for IT services

IT infrastructure is a comprehensive term that encompasses all the essential components required to support the delivery of IT services effectively. This includes not only hardware and software but also the networks and facilities necessary to ensure appropriate performance and connectivity. In selecting the correct answer, it's important to recognize that IT infrastructure serves as the foundational layer for numerous IT services and activities. This encompasses physical devices such as servers and routers, the software that runs on these devices, the network connections that facilitate communication, and the physical locations where these resources are housed, such as data centers and server rooms. By including all these elements, the correct answer highlights the holistic view of IT infrastructure as a critical enabler of organizational capabilities and service delivery, aligning well with ITIL's emphasis on integrating various components for sustained service quality and performance. This comprehensive approach to infrastructure ensures that all interconnected elements work seamlessly together to support business processes and IT service management practices.