ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

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What does it mean when a service is described as 'live'?

The service is under development
The service is being tested
The service is operational in the live environment
The service is in an inactive state

The correct answer is: The service is operational in the live environment

When a service is described as 'live,' it means that the service is operational in the live environment, making it available for users to access and use in real-time. This status indicates that the service has successfully passed through all necessary development and testing phases and is now fully functional and deployed in a production environment. Being 'live' signifies that the service is actively serving its intended purpose and is part of the day-to-day operations, supporting users or other business processes. This is a critical aspect of IT service management as it reflects the service's readiness and capability to provide value to the organization and its customers. In contrast, a service that is under development or being tested is not available for end users, nor is it contributing to operational success. Similarly, a service that is in an inactive state does not offer any utility at that moment. Therefore, the term 'live' specifically highlights a service's active and operational status.