ITIL 4 Foundation Practice Exam

What does the obtain/build activity in the value chain ensure?

1. Service components are always present

2. Components meet agreed specifications and are available when needed

3. Continuous integration of services

4. Efficient resource allocation

The correct answer is: Components meet agreed specifications and are available when needed

The obtain/build activity in the value chain primarily focuses on ensuring that service components meet agreed specifications and are available when needed. This is crucial for maintaining the quality and reliability of services offered. During this phase, organizations gather or develop the necessary components, making sure they align with the defined requirements and standards. This alignment guarantees that when these components are used in the creation or delivery of services, they will function effectively and fulfill the service expectations of customers. While the other options touch on relevant aspects of service management, they do not capture the specific focus of the obtain/build activity as effectively. For instance, while it's important for service components to be present, availability alone doesn't encompass the quality assurance aspect that the obtain/build activity ensures. Additionally, continuous integration and efficient resource allocation are broader concepts that extend beyond the precise functions carried out during the obtain/build phase. Thus, the emphasis on meeting specifications and ensuring availability accurately reflects the core purpose of this activity within the value chain.