ITIL 4 Foundation Practice Exam

What does the release management practice involve?

1. Monitoring service performance

2. Making new and changed services available for use

3. Identifying service outages

4. Documenting service contracts

The correct answer is: Making new and changed services available for use

The release management practice is fundamentally focused on ensuring that new and changed services are made available for use. This process encompasses planning, scheduling, and controlling the movement of releases to test and live environments. It aims to ensure that these services are effectively deployed with minimal disruption to the existing services, which aligns perfectly with the definition of making services available. In the context of ITIL, release management also ensures that all aspects of the services, including testing, training, and deployment, are organized in a way that promotes reliability and efficiency. Therefore, this option accurately reflects the core responsibilities and outcomes of the release management practice within the framework of ITIL 4. The other options pertain to different practices or aspects of IT service management. Monitoring service performance relates to performance management, identifying service outages falls under incident management, and documenting service contracts is typically associated with service level management. Each of these functions plays a vital role in overall service management but does not define the primary purpose of release management.