ITIL 4 Foundation Practice Exam

What does the service catalogue provide to users?

1. A detailed list of users' responsibilities

2. A view of service requests for existing and new services

3. A financial report on service usage

4. A historical log of service incidents

The correct answer is: A view of service requests for existing and new services

The service catalogue serves as a comprehensive resource for users, presenting them with a clear view of available services. It outlines both existing and newly introduced services, enabling users to understand what they can request and how these services can meet their needs. This transparency empowers users to make informed decisions about which services to utilize. While other options may hold some relevance within an IT service management context, they do not accurately represent the primary purpose of a service catalogue. The detailed list of users' responsibilities, financial reports on service usage, and historical logs of service incidents are typically housed in different areas of service management, focusing on user accountability, financial analysis, and incident management, respectively. The core function of the service catalogue is to facilitate access to and understanding of services, which is reflected in the correct choice.