ITIL 4 Foundation Practice Exam

What does the term 'configuration management' primarily involve?

1. Managing user accounts and permissions

2. Documenting and maintaining configuration records throughout their lifecycle

3. Investing in new technologies for IT infrastructure

4. Conducting regular audits of software and hardware

The correct answer is: Documenting and maintaining configuration records throughout their lifecycle

The correct answer focuses on the essence of configuration management, which is the systematic process of documenting and maintaining configuration records throughout their lifecycle. This involves capturing information about the various components of IT infrastructure, including hardware, software, and network elements, as well as their relationships and dependencies. By maintaining accurate and up-to-date configuration records, organizations can ensure consistency, facilitate change management, support incident and problem management, and enhance overall service delivery. The other options address relevant areas of IT management but do not encapsulate the primary focus of configuration management. For instance, managing user accounts and permissions relates more to identity and access management rather than the broader scope of configuration management. Investing in new technologies pertains to strategic planning and budgeting rather than the ongoing maintenance of existing configurations. Conducting regular audits of software and hardware, while important for compliance and governance, is more aligned with performance assurance and doesn’t specifically emphasize the continuous documentation and management aspect that is central to configuration management.