ITIL 4 Foundation Practice Exam

What is a characteristic of a successful pilot project?

1. It operates without stakeholder involvement

2. It is conducted with minimal investment

3. It allows for the assessment of a service in a limited environment

4. It is launched only after full implementation

The correct answer is: It allows for the assessment of a service in a limited environment

A characteristic of a successful pilot project is that it allows for the assessment of a service in a limited environment. This is crucial because a pilot project is typically designed to test the feasibility, costs, and potential issues of a service or process before a broader rollout. By conducting the project in a controlled setting, organizations can gather valuable insights and feedback from real users while limiting risks and costs associated with a full-scale implementation. This iterative approach helps in refining the service based on direct observations and data collected during the pilot phase, ensuring that any potential problems are addressed before wider deployment. In contrast, operating without stakeholder involvement or launching only after full implementation would significantly hinder the capacity to gather essential feedback or make necessary adjustments. Furthermore, while minimal investment might be desirable, it should not compromise the thoroughness of the assessment process that a pilot project aims to achieve.