ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is a pilot in the context of service management?

A comprehensive rollout of a service
A training session for staff on new processes
A test implementation of a service with a limited scope
A review of past project successes

The correct answer is: A test implementation of a service with a limited scope

In the context of service management, a pilot refers to a test implementation of a service with a limited scope. This approach allows organizations to evaluate the feasibility and performance of a service before committing to a full-scale rollout. By confining the pilot to a specific group of users, services, or geographical areas, organizations can gather valuable feedback, identify any issues, and make necessary adjustments without impacting the entire organization. Conducting a pilot is crucial because it provides insights into potential challenges and the overall user experience, helping to mitigate risks associated with broader deployments. This practice aligns with the ITIL 4 framework’s emphasis on continual improvement, allowing organizations to refine their offerings based on real-world usage and feedback before wider implementation.