ITIL 4 Foundation Practice Exam

What is a release in ITIL terminology?

1. A version of a service or configuration item made available for use

2. A collection of old service features that are no longer in use

3. A protocol for testing services before deployment

4. A financial report on service expenses

The correct answer is: A version of a service or configuration item made available for use

In ITIL terminology, a release refers specifically to a version of a service or configuration item that is made available for use. This understanding is foundational as it encapsulates the concept of service management where releases are essential for implementing changes, upgrades, or new services within an IT environment. A release can encompass various components such as software, hardware, or documentation, and its goal is to enable organizations to deliver quality services effectively and efficiently. The process of releasing a product or service involves careful planning, testing, and coordination to ensure that it meets the necessary performance and reliability standards prior to making it available to users. The other options do not align with the established ITIL definitions. For instance, the idea of a collection of old service features no longer in use does not reflect the active and purposeful nature of a release. Similarly, a protocol for testing services before deployment refers more to testing and quality assurance processes rather than the definition of what constitutes a release. Lastly, a financial report on service expenses pertains to financial management within IT service management but does not define or describe a release itself.