ITIL 4 Foundation Practice Exam

What is defined as a person who specifies the requirements for a service?

1. A consumer of services

2. A service provider

3. A customer

4. A service manager

The correct answer is: A customer

The correct choice identifies a customer as a person who specifies the requirements for a service. In the context of ITIL, a customer is someone who has the authority and responsibility to define what they need from a service, ensuring that the service provider understands the expectations and delivers accordingly. Customers play a crucial role in the service design process, as their inputs shape the service offerings and ensure they meet business needs. In contrast, the other options serve different roles within the service environment. A consumer of services typically refers to users who engage with the services but may not have the authority to set the requirements. A service provider is responsible for delivering the services but does not usually define the requirements. A service manager oversees the operational aspects of service delivery and may facilitate communication between customers and service providers but is not the one who specifies the requirements directly.