ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What is one of the 7 Guiding Principles in ITIL 4?

Focus on profit
Start where you are
Implement all changes at once
Prioritize automation over collaboration

The correct answer is: Start where you are

One of the 7 Guiding Principles in ITIL 4 is to "Start where you are." This principle emphasizes the importance of utilizing and assessing the existing resources, capabilities, and processes within the organization before making any significant changes. It encourages practitioners to analyze the current situation to identify what is already working well and what can be improved. By starting where you are, organizations can leverage existing strengths and avoid the pitfalls of implementing changes without understanding their current state. This approach supports effective decision-making and helps to minimize disruption while facilitating gradual improvements. It aligns with the overall ITIL philosophy of continual improvement, ensuring that changes build on a solid foundation.