ITIL 4 Foundation Practice Exam

What is the first step in the Continual Improvement Model?

1. Where are we now?

2. Where do we want to be?

3. What is the vision?

4. How do we get there?

The correct answer is: What is the vision?

The first step in the Continual Improvement Model is focused on establishing a clear vision. This foundational stage defines the broader purpose and objectives of the improvement efforts. By understanding what the vision is, organizations can align their improvement initiatives with the strategic goals and aspirations essential to steering their future direction and success. Having a vision provides a context for all subsequent steps in the improvement model. It acts as a guiding star for identifying current states, setting goals, and determining the specifics of what needs to be improved. In essence, a well-articulated vision ensures that all participants understand the ultimate aim of their efforts, facilitating more effective planning and execution in the remaining stages of the model.