ITIL 4 Foundation Practice Exam

What is the focus of the infrastructure and platform management practice?

1. Developing new software applications

2. Overseeing infrastructure and platforms within an organization

3. Implementing financial controls on IT spending

4. Managing end-user support services

The correct answer is: Overseeing infrastructure and platforms within an organization

The infrastructure and platform management practice primarily centers on overseeing and managing the infrastructure and platforms that support the organization's IT services. This encompasses a wide range of activities, including ensuring the availability, performance, and security of physical and virtual resources such as servers, storage, networks, and cloud services. By focusing on this area, organizations can align their technology capabilities with business objectives, maintain efficient operations, and adapt to changing business needs. The correct option highlights the essential responsibilities involved in managing these vital components of IT, which ultimately contribute to service delivery and support within the organization. In contrast, the other choices center on different aspects of IT management. For example, developing new software applications pertains to software development and engineering, while implementing financial controls relates to budget management and financial oversight of IT expenditures. Managing end-user support services focuses on providing assistance and resolving issues for users rather than the broader scope of overseeing infrastructure and platforms.