ITIL 4 Foundation Practice Exam

What is the goal of a successful change control practice?

1. To increase the number of changes implemented

2. To maximize successful service and product changes

3. To reduce resource allocation

4. To enhance customer engagement

The correct answer is: To maximize successful service and product changes

The goal of a successful change control practice is to maximize successful service and product changes. This reflects the fundamental purpose of change management within the ITIL framework, which aims to ensure that changes to services and service management processes are carried out in a controlled and efficient manner. By focusing on maximizing successful changes, organizations can minimize the potential disruptions that might arise from poorly managed changes while still facilitating necessary improvements and adaptations to services. The practice of change control involves assessing, authorizing, and reviewing changes to ensure they deliver value without introducing unnecessary risk. This structured approach allows organizations to implement changes that enhance service delivery, improve user satisfaction, and ultimately contribute to better business outcomes. It emphasizes balancing adaptability to change with maintaining stability in the IT services environment. In contrast, options that suggest increasing the number of changes or reducing resource allocation do not align with the primary goal of change control. Increasing the number of changes without a focus on their successful implementation can lead to chaos and service failures, undermining the intent of change management. Similarly, reducing resource allocation could negatively impact the thoroughness and effectiveness of the change process, jeopardizing the success of every change undertaken. Enhancing customer engagement, while beneficial, is not the central focus of change control; it is more about ensuring