ITIL 4 Foundation Practice Exam

What is the goal of systematic monitoring within an organization?

1. To ensure compliance with regulations

2. To improve employee productivity

3. To detect events and record changes

4. To identify market opportunities

The correct answer is: To detect events and record changes

The goal of systematic monitoring within an organization is to detect events and record changes. This process involves continuously observing and analyzing various aspects of the organization's operations, performance, and environment. By systematically monitoring these elements, an organization can identify significant events — whether they are changes in workflows, performance metrics, or external factors — that might impact its services or operations. Such monitoring is crucial as it provides the information necessary to make informed decisions, adjust strategies, and proactively manage risks. It creates a feedback loop that enhances the organization's ability to respond to changes effectively. While ensuring compliance with regulations, improving employee productivity, and identifying market opportunities are important goals for an organization, they are more specific objectives that may be supported by the insights gained through systematic monitoring rather than the primary goal itself.