ITIL 4 Foundation Practice Exam

What is the primary focus of organizational velocity?

1. The speed of hiring new employees

2. The effectiveness of customer service interactions

3. The efficiency of manufacturing processes

4. The overall operational performance of an organization

The correct answer is: The overall operational performance of an organization

The primary focus of organizational velocity is on the overall operational performance of an organization. This concept emphasizes the ability of an organization to respond quickly and effectively to changes in the environment, customer demands, and market conditions. Organizational velocity encompasses various aspects of performance, including how swiftly processes can be adapted or transformed to meet new challenges and opportunities. By concentrating on overall operational performance, organizations can enhance their agility, ensuring that they can deliver value more rapidly and efficiently. This focus includes evaluating not just specific functions, but also how different parts of the organization work together to achieve goals and drive continuous improvement. While hiring speed, customer service interactions, and manufacturing efficiencies are important components of operations, they are specific elements that contribute to the larger goal of enhancing organizational velocity.