ITIL 4 Foundation Practice Exam

What is the primary purpose of a post-implementation review (PIR)?

1. To establish a budget for future projects

2. To evaluate success and identify opportunities for improvement

3. To develop new organizational strategies

4. To create documentation for future reference

The correct answer is: To evaluate success and identify opportunities for improvement

The primary purpose of a post-implementation review (PIR) is to evaluate the success of a project and identify opportunities for improvement. A PIR is conducted after a project has been completed to assess whether the objectives were met, measure the overall effectiveness of the project, and gather feedback from stakeholders involved. This review process is essential for understanding what worked well and what did not, which can inform future projects and enhance organizational learning. By focusing on evaluating success, the PIR allows organizations to learn from their experiences—both positive and negative. This learning process is crucial for continuous improvement, as it helps pinpoint specific areas that require adjustments or enhancements in future initiatives. Through this evaluation, teams can develop actionable insights and recommendations that contribute to better practices and outcomes in subsequent projects. While establishing a budget for future projects, developing new organizational strategies, or creating documentation may be beneficial tasks, they do not encapsulate the core intent of the PIR. The main goal is centered around evaluation and improvement, which directly influences how organizations operate moving forward.