ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

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What is the primary purpose of Business Impact Analysis (BIA) in service continuity management?

To identify customer relationships
To create service requests
To establish vital business functions and dependencies
To track service desk performance

The correct answer is: To establish vital business functions and dependencies

The primary purpose of Business Impact Analysis (BIA) in service continuity management is to establish vital business functions and dependencies. BIA is a critical process that helps organizations understand the potential impacts of disruptions to their operations. It identifies which functions are essential for the business to operate effectively and assesses the consequences of a disruption to those functions. By establishing which business functions are vital, organizations can prioritize their recovery efforts and allocate resources effectively to areas that are crucial for maintaining service continuity. This process also highlights dependencies, both within the organization and with external parties, ensuring that all interconnected elements are considered during planning and response efforts. Understanding these vital functions and their interdependencies enables organizations to develop effective continuity strategies and response plans, ultimately minimizing the effects of potential disruptions on service delivery and organizational performance.