ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What is the purpose of a request catalogue?

To analyze the performance of services
To provide details on service requests for existing and new services
To list all configuration items
To track incidents and problems

The correct answer is: To provide details on service requests for existing and new services

The purpose of a request catalogue is to provide comprehensive details on service requests for both existing and new services. It acts as a user-friendly interface that customers can refer to when they need to access specific services or make requests. The request catalogue helps in improving the overall user experience by clearly outlining what services are available, how to request them, the procedures involved, and any prerequisites or approvals that might be needed. This clarity not only facilitates better service delivery but also enhances communication between the service provider and the customers.