ITIL 4 Foundation Practice Exam

What is the role of the change control practice?

1. To assess risks and manage change schedules

2. To train employees on new processes

3. To allocate budget for changes

4. To evaluate customer feedback on services

The correct answer is: To assess risks and manage change schedules

The change control practice is primarily focused on assessing risks associated with changes and managing the schedules related to those changes. This practice ensures that any modifications to the IT services, infrastructure, or processes are conducted in a controlled and systematic way. By assessing risks, the practice aids in identifying potential impacts that changes may have on existing services and processes, thus minimizing disruption and ensuring continuity. Managing change schedules is critical because it allows organizations to plan and coordinate changes carefully, ensuring that they take place at the most opportune time and with minimal impact on service delivery. By prioritizing these aspects, the change control practice validates that changes are implemented effectively and efficiently. The other options, while valuable in their own right, do not align with the core focus of change control. Training employees on new processes pertains more to knowledge transfer and employee development, allocating budget pertains to financial management within the organization, and evaluating customer feedback relates more closely to service improvement and customer satisfaction initiatives rather than the systematic process of handling changes within the IT service management framework.