ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is the role of a stakeholder?

A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity
A member of the management team
An individual responsible for financial decisions
A user of the services provided

The correct answer is: A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity

The role of a stakeholder encompasses anyone who has an interest or involvement with an organization, its products, services, practices, or other entities. This broad definition highlights the importance of considering various perspectives when making decisions that could affect these stakeholders. In the context of ITIL 4, stakeholders can include a wide range of individuals or groups, such as customers, users, employees, investors, suppliers, and even regulatory bodies. Each stakeholder can influence or be influenced by the organization's activities. Understanding their needs and expectations is crucial for developing strategies that align with overall organizational goals and for ensuring service delivery meets the requirements of its users. Focusing on this definition is essential for effective service management, because it fosters collaboration and encourages the identification and engagement of those who will be impacted by IT services or who can impact the quality of those services. Recognizing the wider array of stakeholders helps in ensuring that all relevant voices are heard in the decision-making process.