ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What represents the needs and opportunities based on stakeholders?

Service delivery
Demand
Value creation
Service management

The correct answer is: Demand

The correct choice is based on the understanding that demand represents the needs and opportunities identified by stakeholders. In ITIL 4, demand refers specifically to the requirements for services that come from stakeholders, including customers, users, and other parties involved in the service lifecycle. This demand drives the creation and adjustment of services in order to fulfill the expectations and needs of those stakeholders. Demand captures not only the current needs but also anticipates future opportunities, allowing organizations to strategically align their service offerings. By understanding and managing demand effectively, organizations can ensure that they are providing value and meeting stakeholder requirements. Service delivery focuses on how services are provided and the operational aspect of service provision but does not directly relate to identifying needs and opportunities. Value creation pertains to the benefits that stakeholders receive from services, while service management encompasses the overall management of services throughout their lifecycle. However, demand specifically deals with the insights into what stakeholders need and seek, making it the most appropriate answer in this context.