ITIL 4 Foundation Practice Exam

What type of event allows action to be taken before any negative impact is actually experienced by the business?

1. Informational events

2. Warning events

3. Exception events

4. Incident events

The correct answer is: Warning events

A warning event is a proactive type of event that signifies potential issues which might lead to negative impacts on the business if not addressed. It provides an early indication that something might go wrong, allowing teams to take preventive actions before any actual disruption occurs. In the context of ITIL 4, these warning events are crucial for effective risk management and service continuity. By identifying potential problems ahead of time, organizations can implement measures to mitigate risks, thus ensuring a smoother operation and maintaining service levels. Informational events are primarily for sharing knowledge and do not indicate any immediate threat or require action. Exception events are observations that indicate deviations from standard performance but may not provide a proactive warning. Incident events refer to unplanned interruptions or reductions in service quality that require immediate response, rather than advance warning. Hence, warning events distinctly enable organizations to act before any negative consequences manifest.