ITIL 4 Foundation Practice Exam

Which activity ensures that services are delivered and supported according to specifications?

1. Service design

2. Deliver and support

3. Service transition

4. Continual improvement

The correct answer is: Deliver and support

The activity that ensures services are delivered and supported according to specifications is the one focused on the operational aspects of services within the ITIL framework. This activity encompasses the execution of service delivery and maintenance processes to meet current service levels, ensuring that the services function as intended and meet the agreed-upon requirements. In this context, the 'Deliver and support' activity includes monitoring service performance, managing incidents and problems, and ensuring that resources are effectively utilized to deliver services. It emphasizes the importance of maintaining operational service quality and customer satisfaction by adhering to established service delivery protocols and specifications. Service design is oriented towards designing services and ensuring they are created with an understanding of customer needs, but it does not directly oversee the operational ongoing service performance. Service transition is primarily concerned with the transition of new or changed services into operation and focuses on preparing the service for delivery. Continual improvement relates to the processes of identifying opportunities for enhancing services and service management practices but does not directly manage the delivery of services as they are being provided.