ITIL 4 Foundation Practice Exam

Which definition accurately describes an IT service?

1. A service delivered using only manual processes

2. A service based on the use of information technology

3. A service that requires physical presence

4. A service primarily aimed at marketing

The correct answer is: A service based on the use of information technology

The definition that accurately describes an IT service focuses on the utilization of information technology. IT services are fundamentally services that leverage technology to deliver value to customers and stakeholders, facilitating the effective and efficient management of IT resources. They encompass everything from infrastructure, applications, and support systems, to the processes and practices that enable businesses to operate smoothly in a tech-driven environment. In contrast, the other definitions lack the essential elements that characterize IT services. For example, a description based purely on manual processes does not recognize the vital role that technology plays in service delivery. Similarly, requiring physical presence does not encompass the broad capabilities of IT services, which often operate remotely or in a digital landscape. Lastly, a focus on marketing overlooks the operational and functional aspects that are fundamental to IT services, as they are centered on providing support and solutions rather than promoting products or services.