ITIL 4 Foundation Practice Exam

Which event type does NOT require action at the time it is identified?

1. Informational events

2. Warning events

3. Exception events

4. Incident events

The correct answer is: Informational events

Informational events are characterized by the fact that they convey knowledge about the system without indicating any need for immediate action. They serve as alerts or notifications that provide context or updates but do not signify a potential issue or require a response at the time of their identification. This distinguishes them clearly from other event types. Warning events, on the other hand, signal that something might go wrong in the future and typically require monitoring or possible intervention, while exception events indicate that an irregularity has occurred which usually calls for immediate attention. Incident events directly indicate that an interruption or degradation in service is present, necessitating immediate response and resolution efforts. Therefore, the lack of required action associated with informational events makes them unique among these types of events.