ITIL 4 Foundation Practice Exam

Which management practice focuses on the relationship between an organization and its stakeholders?

1. Information Security Management

2. Service Configuration Management

3. Relationship Management

4. IT Asset Management

The correct answer is: Relationship Management

The management practice that focuses on the relationship between an organization and its stakeholders is Relationship Management. This practice is essential for establishing and maintaining positive relationships with stakeholders, including customers, suppliers, and partners. It seeks to understand their needs, expectations, and how various interactions influence the overall success of the organization. Relationship Management is crucial for ensuring that stakeholders feel valued and engaged, which can lead to better communication, increased collaboration, and enhanced service delivery. This practice emphasizes the importance of stakeholder satisfaction and aims to align stakeholder objectives with organizational goals, ultimately contributing to the long-term success of both the organization and its stakeholders. The other practices, while important in their own right, do not specifically focus on stakeholder relationships. For example, Information Security Management deals with protecting data and information systems, Service Configuration Management pertains to managing service components and configurations, and IT Asset Management focuses on the lifecycle of IT assets. These areas, while they may indirectly impact stakeholder relationships, do not prioritize them as a core focus like Relationship Management does.