ITIL 4 Foundation Practice Exam

Which objective is emphasized in a recovery strategy?

1. Maximizing stakeholder engagement

2. Restoring normal operations after a service disruption

3. Minimizing operational costs

4. Enhancing employee satisfaction

The correct answer is: Restoring normal operations after a service disruption

The focus of a recovery strategy is primarily on restoring normal operations after a service disruption. This objective is crucial because when a service experiences an interruption—whether due to technical failure, a cyber incident, or any other unforeseen event—the priority shifts to quickly and effectively bringing that service back to its expected operational state. This is vital for minimizing impact on users and ensuring that business continuity is maintained. Restoring normal operations involves assessing the damage, implementing backup solutions, and executing predefined recovery plans to ensure that services can be delivered again in a timely manner. This strategic emphasis not only helps in mitigating the effects of the disruption but also supports the organization’s broader goals of reliability and resilience in service management. While stakeholder engagement, operational costs, and employee satisfaction are certainly important aspects of overall business strategy, they are not the primary focus of a recovery strategy. Instead, those objectives may be considered secondary goals that can be addressed once normal operations are reinstated, as the main urgency lies in returning to a functioning state following a disruption.