ITIL 4 Foundation Practice Exam

Which of the following is NOT an activity involved in supplier management?

1. Contract negotiation

2. Supplier planning

3. Employee recruitment

4. Performance management

The correct answer is: Employee recruitment

Supplier management is a key practice in ITIL 4 that focuses on managing relationships with suppliers and ensuring that their performance is aligned with organizational goals and needs. This practice encompasses several core activities that contribute to the effective management of suppliers. Contract negotiation is a vital part of supplier management, as it establishes the terms and conditions under which suppliers will operate. This activity ensures that both parties have a clear understanding of their obligations and expectations. Supplier planning involves strategizing on how to engage with suppliers, including identifying which suppliers to work with and how they will be managed to meet service delivery requirements. This planning ensures that the organization optimally utilizes its supplier capabilities. Performance management is essential to monitor and assess the effectiveness of suppliers in delivering products or services. This activity involves setting performance metrics, reviewing supplier performance against those metrics, and providing feedback to enhance future service delivery. In contrast, employee recruitment does not relate to supplier management. Recruitment focuses on bringing in talent to fill roles within the organization rather than managing external relationships with suppliers. Therefore, it stands out as not being an activity typically associated with supplier management. Understanding the distinction between these activities helps clarify the specific focus of supplier management and reinforces the responsibilities involved in managing external vendor relationships effectively.