ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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Which of these is connected to the 'think and work holistically' principle?

Judging what to keep
Involve the right people
Role of measurement
Altering one element can impact others

The correct answer is: Altering one element can impact others

The principle of 'think and work holistically' emphasizes the interconnectedness of various components within a service management ecosystem. Each element within this environment has the potential to influence other elements. Therefore, when considering changes or improvements, it is crucial to understand that modifying one aspect can lead to effects in others. This holistic view aids organizations in recognizing the broader implications of their actions, ensuring that strategies are not designed in isolation but rather account for the intricate interdependencies that exist. Focusing on this principle allows teams to align their efforts effectively, fostering collaboration and enhancing the overall value delivered to stakeholders. By understanding these interconnections, organizations can better anticipate potential challenges and optimize their service delivery. This principle ultimately contributes to more sustainable and effective management practices within the ITIL framework.