ITIL 4 Foundation Practice Exam

Which practice ensures an organization has the right people in the right roles?

1. Supplier management practice

2. Workforce and talent management practice

3. Change management practice

4. Incident management practice

The correct answer is: Workforce and talent management practice

The workforce and talent management practice is essential for ensuring that an organization has the right people in the right roles. This practice focuses on the overall management of an organization's workforce, including hiring, training, development, and retention of talent. It aims to align human resources with the strategic needs of the organization, ensuring that individuals possess the necessary skills, knowledge, and attributes to perform their roles effectively. By implementing this practice, organizations can systematically assess and fulfill their workforce needs, leading to improved staff performance and alignment with the organization's goals. It emphasizes the importance of building a capable workforce that can adapt to changes, thereby enhancing productivity and organizational resilience. Other practices mentioned, such as supplier management, change management, and incident management, serve specific purposes that do not primarily focus on workforce alignment and role assignment. Supplier management concentrates on relationships with vendors; change management addresses how changes to services are handled; incident management deals with service disruptions. Each of these plays a critical role in IT service management but does not specifically ensure that the right individuals are fulfilling the right roles within an organization.