ITIL 4 Foundation Practice Exam

Which practice involves ensuring applications meet stakeholder needs?

1. Service relationship management

2. Software development and management practice

3. Service request management practice

4. Service validation and testing practice

The correct answer is: Software development and management practice

The software development and management practice is focused on creating and sustaining applications in alignment with stakeholder requirements and expectations. This practice encompasses various activities related to the design, development, maintenance, and improvement of applications, ensuring that they not only function as intended but also deliver value to users and meet their specific needs. This practice emphasizes collaboration with stakeholders throughout the development lifecycle, ensuring feedback is incorporated, and adjustments are made to improve alignment with user requirements. By fostering such engagement, the practice aims to ensure that applications perform effectively and contribute positively to service delivery. In contrast, other practices such as service relationship management, service request management, and service validation and testing each have distinct focuses that do not primarily center on the development and management of applications in relation to stakeholder needs. For instance, service relationship management pertains more to maintaining positive relationships with stakeholders overall, while service request management deals with the handling of user requests. Service validation and testing is concerned with ensuring that applications work correctly before they are deployed, but it does not encompass the full scope of application management as seen in the software development and management practice.