ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Who is referred to as a sponsor in the context of service management?

A person who manages the service team
A person who authorizes budget for service consumption
A stakeholder with expertise in service delivery
A user responsible for testing services

The correct answer is: A person who authorizes budget for service consumption

In the context of service management, the term "sponsor" specifically refers to a person who authorizes the budget for service consumption. The role of the sponsor is crucial as they are typically responsible for ensuring that funds are allocated appropriately for the development, maintenance, and enhancement of services. This financial backing is vital for service management as it directly influences the resources available for delivering quality services to users and customers. The sponsor's involvement ensures that the service team can operate effectively and that all initiatives align with organizational goals and resource availability. Additionally, the sponsor often has the authority to make strategic decisions regarding the services being offered, which can include approving proposals and ensuring that the necessary financial support is in place for service-related projects. While managing the service team, having expertise in service delivery, or being responsible for testing services are important roles in service management, they do not fit the specific definition of a sponsor, which focuses on financial authority and budget approval.