ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What does 'warranty' assure in a service or product context?

That the product is economically viable
That the service will meet agreed requirements
That the service is innovative
That the product is user-friendly

The correct answer is: That the service will meet agreed requirements

The concept of 'warranty' in the context of services or products relates specifically to the assurance provided to a customer regarding the service's ability to meet agreed-upon requirements. Warranty encompasses factors such as reliability, availability, and compliance with standards that are established between the service provider and the customer. This assurance is crucial for establishing trust and ensuring that the expected value of the service is delivered as specified in service level agreements (SLAs). While economic viability, innovation, and user-friendliness may be important characteristics of a product or service, they do not directly align with the assurance aspect that warranty signifies. Warranty focuses on fulfilling specified criteria and conditions, confirming that what has been promised will indeed be delivered to meet customers' expectations. Thus, option B accurately captures the essence of what warranty assures in the realm of service management.