ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What is a configuration item (CI)?

A certification for IT professionals
A documented IT policy
A component that needs to be managed for IT service delivery
A report on server performance

The correct answer is: A component that needs to be managed for IT service delivery

A configuration item (CI) is a component that needs to be managed in the context of IT service delivery. This definition encompasses a wide range of assets, services, software, and any part of the IT infrastructure that is necessary for providing a service to customers. The importance of identifying and managing CIs lies in their role in ensuring the integrity and performance of services throughout their lifecycle. This involves tracking changes, understanding dependencies, and maintaining accurate records in configuration management databases (CMDB). Proper management of CIs supports effective incident and problem management, as well as change management practices, ensuring that services remain aligned with business needs. The other choices do not align with the definition of a CI. A certification for IT professionals relates to accreditation in skills and knowledge, a documented IT policy refers to rules and guidelines that govern IT operations but does not represent a physical or logical CI, and a report on server performance is an analysis and summary of how a server is functioning but does not constitute a CI itself. Each of these options represents a different aspect of IT management that is not about managing components directly related to service delivery.